Privacy Policy
At Averly Interiors we are committed to safeguarding the trust you place in us. Protecting your personal information and ensuring its security is fundamental to how we operate. Our detailed Privacy Policy outlines our practices regarding the collection, use, secure storage and protection of your data whenever you navigate our website, interact with our services or communicate with our team.
Averly Interiors is an South African interior design company mainly offering custom made sleigh beds, headboads, occucational chairs and couches. The terms “we” “us” “our” refers to Averly Interiors. The terms “you” “your” and “customer” refer to anyone who visits our website, contacts us, places an order, or uses our services.
We may update this Privacy Policy from time to time to reflect changes in our business website services, legal requirements or privacy practices.
By continuing to use our website after changes are posted, you accept the updated Privacy Policy.
Personal Information
We may gather personal information when you browse our website, place an order, get in touch with us, create an account , subscribe to our updates, request a quotation or otherwise communicate with our team.
This will include:
*Your full name
*Your phone number
*Your billing address
*Your delivery address
*Your order details
*Your payment confirmation details
*Your communcation history with us
*Your account login details, where applicable
*Your product preferences, wishlist items or browsing activity
*Your device information, browser information, IP address and website usage data
We only gather the data we need to provide our services, support you, process your payments and deliveries, market our offerings and improve your website experience.
Usage of your presonal information
We process your personal information for the purpose of:
*Providing customer support
*The arangment of delivery
*The confirming of your order
*Personalizing your shopping experience
*To prepare custom-made furniture order
*Communicating with you about your order
*Responding to questions, complaints or requests
*Improvement of our website, products and services
*Send marketing messages, promotions and updates were permitted
*Prevent fraud, unauthorized transactions or misuse of our website
*Comply with legal, tax, accounting and business requirements
We will not use your personal information to manage and maintain our business relationship with you, expect where we are required or permitted by law to do otherwise.
Usage Of Your payment Information
All financial transactions conducted through our website are securely processed by vetted, trusted third-party payment gateway providers. These partners adhere to strict security standards to ensure your financial data is handled safely, and your information will only be used to complete your purchase or comply with applicable legal obligations.
Averly Interiors does not store full card details on own systems.
Payment partners may gather or processs your payment information securely in order to complete your transaction, prevent fraud and comply with payment regulations.
Please review the privacy policies of the relevant payment provider for more information on how they handle your payment data.
WordPress and Third-Party Services
We use WordPress to power our online store, ensuring a smooth and reliable shopping experience from browsing our products to secure checkout
To operate our store and deliver our services, we may share your information with WordPress and other trusted service providers as needed.
These service providers may include:
*Website hosting platforms
*Payment providers
*Courier and delivery partners
*Marketing and advertising platforms
*Email and SMS communication tools
*Customer support tools
*Analytics and website performance tools
*Fraud prevention and security providers
We only share information that is necessary for these providers to perform their services.
Our Courier and delivery Partners
To fulfil your delivery, we may share your name, phone number, delivery address and order details with our internal delivery teams, courier partners or transport providers.
This information is used exclusively to arrange, track and complete your delivery.
Please ensure your delivery details are accurate before placing your order.
Our marketing And Communications Partners
We may use your contact information to send you marketing communications, including updates, promotional offers, product launches, reminders and notifications about items left in your cart.
You may opt out of marketing communiction at any time by contacting us directly.
Even if you opt out from marketing messages we may still contact you about order related matters, payments, delivery, customer suppport, or legal notices.
Our cookies & Website Tracking
We use cookies and similar tools to make your visit smoother and more personal experience.
To give you the best possible experience, we use cookies to remember your preferences, analyze site traffic, optimize website performance, power the checkout process and deliver relevant advertisements.
You can adjust your browser settings to block or delete cookies. However, some parts of the website may not work properly if cookies are disabled.
Protecting Your Information
We implement appropriate administrative technical and physical safeguards to secure your personal data against loss, theft, unauthorized access, disclosure, modification or destruction.
We use trusted platforms and industry leading service providers to ensure the security of your information.
While we strive to protect your data, no digital system, website or email transmission is entirely secure. We advise against sending sensitive information via unsecured channels.
Data Retention Period
We retain your personal data exclusively for the timeframe required to fulfill the specific purposes for which it was gathered.
This retention may be necessary to maintain order histories, provide customer support, full accounting and legal obligations, prevent fraud, honor warranties and support general business administration.
Once your information is no longer needed, we will delete it, anonymize it or securely archive it in accordance with applicable legal requiements.
Customer Feedback
By submitting a review, testimonial, photo, vide, comment or feedback to us you grant Averly Interiors the right to feature, publish or use this content across our website social media channels, advertisements and promotional materials.
Any content, materials or submissions provided by customers including all feedback without limitation reviews, testimonials, photographs, videos, comments are handled with due care and shall be utilized exclusively for legitimate business operations and promotional initiatives.
If you would like us to customer content that you previously shared with us please contact our team.
Your Privacy Rights
Subject to applicable law, you may be entitled to the following rights
*Ask what personal information we hold about you
*Request access to your personal information
*Request correction of inaccurate or outdated information
*Object to certain processing of your personal information
*Withdraw consent where processing is based on consent
*Opt out of marketing communication
*Ask questions or lodge a complaint about how your information is handled
If you would like to exercise any of your privacy rights, please feel free to reach out to our team.
To protect your security, we may require verification of your idetity before fulfilling certain requests regarding your personal information.
Children’s Privacy
Our website and services are not directed at children.
We do not knowingly collect personal information from minors under the age of 18 without verifiable consent from a parent or legal guardian.
If you believe we have inadvertently collected information from a minor without proper authorization, please contact us immediately so we can remove it.
International Transfers
Please note that third-party vendors supplying wedsite, payment, marketing analytics or technical services may host, store or process your personal information outside the borders of South Africa.
Where data is transferred internationally, we implement appropriate safeguards to ensure your personal information remains secure and is processed in compliance with applicable privacy legislation.
third-Party Links
Our website may contain links to third-party website, apps, socail media pages, payment platforms, or services.
We assume no responsibility for the content, security, privacy practices or policies of any third-party websites or services.
Our privacy and security standards do not apply to external websites or services linked from our platform.
Please review their privacy policies before sharing personal information with them.
Legal Compliance
We may collect, use or share your personal information as required or permitted by law.
This may include responding to legal requests, enforcing our policies, protecting our rights, preventing fraud, resolving disputes, complying with tax and accounting obligations or protecting the safety of our customers, staff and business.